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Terms and Conditions

Welcome to One Click Grocery's Terms and Agreement Section! Like any company, we must supply full terms and conditions to protect our customers and our company. Below you will find detailed legal terms and agreements of our service.

This Agreement (the "Agreement") is a legal agreement between you and One Click Grocery Inc. ("One Click Grocery" or "OCG") that states the terms and conditions under which you may receive the One Click Grocery service and use www.OneClickGrocery.com. If you use the One Click Grocery's service or www.OneClickGrocery.com, you agree to these terms and conditions.

  1. One Click Grocery's Delivery Service and Website. The One Click Grocery service is a transaction, information and communication service available to authorized users ("customers") who access www.oneclickgrocery.com. OCG currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services.

    1. Grocery Shopping and Delivery Service. One Click Grocery's employees, agents or designees will shop and deliver grocery orders placed with One Click Grocery. Delivery will be made to the delivery address that you specify when you place your first order. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If One Click Grocery cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, you will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the OCG, you may return it and it will be credited against your next OCG order. If an item you choose is not in inventory, we reserve the right to replace the item with an equivalent product. We will adjust the price if the product is less, and we will not charge more if the product is more.One Click Grocery's liability for missing a delivery or pickup time is limited to delivery at a later agreed time at no additional charge.

      In some areas, you may choose to receive your One Click Grocery order as an unattended delivery, and your order will be left unattended at your door or other place you designate. Orders containing tobacco or alcoholic products cannot be left unattended under any circumstances. OCG may also choose to leave your order unattended in a convenient location if an appropriate person is not present to receive and pay for deliveries. One Click Grocery is not responsible, and you agree not to hold OCG or its employees responsible, for any damage or theft that occurs to an unattended delivery. OCG reserves the right to refuse to leave an order unattended if the One Click Grocery Delivery Driver considers the circumstances to be unsuitable or unsafe for any reason.

    2. Third Party Information Providers and Merchants. The OCG service may permit you to order and receive products, information and services from businesses which are not owned or operated by OCG. The purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from such businesses are solely between you and such businesses. One Click Grocery does not endorse, warrant or assume any responsibility or liability for such products, information or services including, but not limited to, the accuracy, completeness or usefulness of such information, opinion and advice and the quality and availability of such products or services. Any separate charges or obligations you incur in your dealings with these third parties are your responsibility and are not part of the fee charged for the One Click Grocery service.
  2. Your Member Account. You agree to provide One Click Grocery with accurate and complete information as required by registration for the One Click Grocery service ("Customer Registration Data"), including, but not limited to, your legal name, billing and delivery addresses, telephone number, credit card account number and expiration date and/or bank account information, and promptly to notify One Click Grocery of any change in your Customer Registration Data. Upon registration, you will be issued a customer identification number and password allowing you access to the One Click Grocery service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify OCG immediately of any unauthorized use of your password or your account or loss or theft of your credit card or bank account number. You will remain liable for any use of the One Click Grocery Service until you notify OCG of the unauthorized use, loss or theft.
  3. Property Rights - www.OneClickGrocery.com and One Click Grocery.

    1. Copyright: All content on OneClicKGrocery.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of One Click Grocery 2004, One Click Grocery, Inc. ALL RIGHTS RESERVED, or its content providers. One Click Grocery authorizes you to view, electronically copy and to print in hard copy portions of OneClicKGrocery.com for the sole purpose of placing an order with One Click Grocery, Inc. for your personal, non-commercial use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on OneClickGrocery.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of One Click Grocery is strictly prohibited. OCG reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from OCG.
    2. Trademarks: All One Click Grocery logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of OCG or otherwise proprietary to OCG and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on OneClickGrocery.com are the property of their respective owners.
  4. Fees, Payment and Access. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your password or I.D. number, including your family, friends or other customers. Fees and charges will be assessed in accordance with the then current One Click Grocery fee schedule which can be accessed online. If you fail to pay any fees or charges when due under the OCG fee schedule (which includes electronic payment rejection, redelivery or restocking fees, or damages arising from fraudulent use), One Click Grocery may charge such amount directly to the credit card identified in your Customer Registration Data. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that One Click Grocery Inc. may incur in its efforts to collect any unpaid balances from you. OCG reserves the right to establish a credit limit for your account. Your right to use the One Click Grocery service is also subject to limits established by your credit card issuer.

  5. Unauthorized or Fraudulent Use. One Click Grocery does not offer the OCG Service to children. By registering for the One Click Grocery Service, you warrant that you are at least 18 years old. If you are under 18, you may use the OCG Service only with the involvement of a parent or guardian. From time to time, OCG may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use and OCG reserves the right to charge the credit card identified in your Customer Registration Data an amount equal to such damages.
  6. Changes in Agreement, Fee Schedule or One Click Grocery Service. OCG may at any time change any of the terms of this Agreement or the OCG fee schedule including, but not limited to, the amount of, or basis for determining, any fees or charges for the One Click Grocery service. If OCG makes material changes to this Agreement or changes to the OCG fee schedule, One Click Grocery will provide notice to you in a manner provided in this Agreement. Your use of the One Click Grocery service after any such change will be conclusively deemed acceptance of such change. One Click Grocery may discontinue or revise any or all aspects of the OCG service without prior notice to you. Price and availability of products are also subject to change without notice. If any change is unacceptable to you, you may cancel your One Click Grocery Service and terminate this Agreement.
  7. Termination. One Click Grocery may suspend or terminate your access to the OCG service at any time for any reason with or without notice to you. You may terminate your OCG service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice. If you terminate your OCG Service for any reason, you will not be entitled to a refund of any fees. OCG reserves the right to collect fees and charges incurred before you cancel your OCG Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

  8. Limitation of Liability and Disclaimer of Warranty. YOUR USE OF THE ONE CLICK GROCERY SERVICE, WWW.ONECLICKGROCERY.COM AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE ONE CLICK GROCERY SERVICE, WWW.ONECLICKGROCERY.COM AND ITS CONTENTS ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ONE CLICKGROCERY, INC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES, AND WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ONE CLICK GROCERY DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY WWW.ONECLICKGROCERY.COM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT WWW.ONECLICKGROCERY.COM OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

    NEITHER ONE CLICK GROCERY NOR ANY OF ITS DIRECTORS, EMPLOYEES, INVESTORS AGENTS, LICENSORS OR MERCHANTS (COLLECTIVELY, ITS "ASSOCIATES") SHALL BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE ONE CLICK GROCERY SERVICE, WWW.ONECLICKGROCERY.COM, THE INTERNET OR FOR ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR RELATIONSHIP WITH ONE CLICK GROCERY. ONE CLICK GROCERY'S LIABILITY IS LIMITED TO CREDITING YOUR ACCOUNT FOR PRODUCTS SOLD BY ONE CLICK GROCERY AND RETURNED BY YOU. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR OF CERTAIN DAMAGES, IN SUCH STATES AND JURISDICTIONS WARRANTIES AND LIABILITY ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

    The material on www.OneClickGrocery.com is provided for lawful purposes only. One Click Grocery Inc. controls and operates www.OneClickGrocery.com from its headquarters in Syracuse, New York, USA and makes no representation that these materials are appropriate or available for use in other locations. If you use www.OneClickGrocery.com from other locations, you are responsible for compliance with applicable local laws.

  9. Indemnification. You agree to defend, indemnify and hold One Click Grocery and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by you or through use of your account.

  10. Privacy and Security. Your privacy is important to us here at One Click Grocery. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at oneclickgrocery.com, you are accepting the practices described in this Privacy Policy. When you register with One Click Grocery, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, and credit card account number and expiration date. You select a username and password allowing you access to the One Click Grocery service. Your password should be kept strictly confidential to prevent unauthorized use. While using the One Click Grocery service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications. One Click Grocery also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies are identifiers transferred to your computer's hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that One Click Grocery may aggregate such information and report results to them. If you choose to reject or disable cookies, you will be unable to use those One Click Grocery Services that require the use of such cookies. One Click Grocery uses your information to enhance and personalize your shopping experience. One Click Grocery does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide our service or as described below.

    1. Aggregated Information. OCG may use aggregated information regarding its customers and usage of the OCG service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.
    2. Third Party Service Providers. OCG may employ other companies and individuals to perform certain functions such as processing credit card payments and analyzing data. They may have access to personal information to perform their functions.
    3. Sale of Business. OCG may transfer Customer Registration Data and other personal information in connection with the sale of OCG or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.
    4. Enforcement of Agreement or Compliance with Law. OCG may use or disclose personal information when OCG believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of OCG or its users or to comply with the law.

    You may at any time review and change your personal information stored by OneClickGrocery.com by accessing the My Account page at OneClickGrocery.com. You may also request that OCG permanently remove all personal information stored by OCG at any time by delivering notice requesting such removal. Upon such request, OCG will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your One Click Gorcery Service. At One Click Grocery, we want you to feel safe while shopping with us. That's why we use the THAWTE brand to verify our standing. THAWTE verifies our address and business standing for your comfort. In addition they encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Webserver. Once received, your personal information is stored in our secure data center.

  11. Legal and Miscellaneous

    1. This Agreement states your entire agreement with One Click Grocery regarding the use of the One Click Grocery Service and www.OneClickGrocery.com. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect.
    2. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
    3. This Agreement shall be governed by the laws of the State of New York without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with One Click Grocery Inc. or its Associates or relating in any way to your use of the One Click Grocery or www.OneClickGrocery.com resides in the courts of New York, and you further consent and agree to personal jurisdiction by the state and federal courts sitting in the State of New York in connection with any such dispute.
    4. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.
    5. Sections 7 and 8 of this Agreement are for the benefit of One Click Grocery and its Associates, and each shall have the right to assert and enforce the provisions directly on their own behalf. Sections 7 and 8 of this Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of your One Click Grocery service.
  12. Notices. One Click Grocery may give notice to you of a change in this Agreement, a change in the OCG Fee Schedule, and any other matter by general posting on www.OneClickGrocery.com, by electronic mail. You may give notice to OCG by telephone (1-315-345-9605), by electronic mail (visit Contact Us on www.OneClickGrocery.com), or by conventional mail to:

    One Click Grocery
    1673 Channelside Trail
    Baldwinsville, NY 13027
    Attention: TERMS AND CONDITIONS

    If you have any questions about this agreement, please call us at 315-345-9605 or email us at customerservice@oneclickgrocery.com.




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